Monitoring and review

• Pages: 20-20

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MEVSWS-COP-2003-10-0201-1-EN.Doc/v2

5. Monitoring and review

Periodic reviews should be conducted to determine the effectiveness of the workplace

violence management system in controlling and preventing workplace violence. The

reviews should be conducted by competent persons, and the results of the reviews

communicated to the affected parties.

5.1. Monitoring and evaluation of workplace

violence prevention policies

The employer should, in cooperation with the workers and their representatives,

evaluate the effectiveness of workplace violence prevention policies. This should include:

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regular monitoring of the results of measures introduced;

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developing criteria for evaluation and receiving regular feedback to check how well

the policies and measures are working, and to make modifications as necessary;

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organizing periodical joint meetings of management and workers to discuss the

measures put in place;

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reviewing the management plan on a regular basis, including the assessment of policy

implementation.

5.2. Organizational learning on issues

related to violence

The employer should, in cooperation with the workers and their representatives,

develop a strategic learning process on issues relating to workplace violence that includes:

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learning from the lessons gained from the design, implementation and evaluation of

workplace policies;

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reassessing the workplace culture, work organization and the quality of the work

environment to effectively respond to workplace violence;

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activating a risk management cycle that makes the elimination of workplace violence

and the improvement of the work environment an ongoing process within the

organization.

Such an approach could also contribute to enhancing quality of service, productivity

and decent work.