Preamble

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Meeting of Experts to Develop a Code of
Practice on Violence and Stress at Work
in Services: A Threat to Productivity and
Decent Work
(8-15 October 2003)
Preamble
This code focuses on the prevention of workplace violence and its direct adverse
consequences.
There are some consequences of workplace violence, which may include stress,
although stress is a concept which, for some, is not clearly definable. For some parties,
consideration of the prevention and aftermath of workplace violence is a human resources
management issue, for others it is a safety and health issue. The Meeting has considered
the complexity of the issues and recommends the adoption of a code of practice on
workplace violence in services sectors and measures to combat this phenomenon.
The primary emphasis for governments, employers, workers and their representatives
in dealing with these challenges is to establish and pursue a proactive approach taking into
consideration the occupational safety and health management systems approach. Such
systems seek to prevent problems through policy, organizing, planning, implementation,
monitoring and review, with the aim of enhancing the work environment and
organizational efficiency.

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