Policy against workplace violence

2. Policy against workplace violence
2.1. Policies
Governments, employers, workers and their representatives should, in so far as
reasonably practicable, promote workplace practices that help to eliminate workplace
violence. In fulfilling these objectives, cooperation between governments, employers,
workers and their representatives is essential in developing and implementing appropriate
policies and procedures to minimize the risk of workplace violence.
2.2. Policy values
Priority should be given to the development of a constructive workplace culture based
on decent work, work ethics, safety, mutual respect, tolerance, equal opportunity,
cooperation and quality of service. This should include:
clear objectives as to the key role of human resources in achieving a quality service;
an emphasis on the organization and all its people sharing common objectives;
commitment to preventing workplace violence.
A clear policy statement of intent should be issued and communicated by the top
management, recognizing the importance of efforts to eliminate workplace violence.
2.3. Core issues
The policy should address at least the following:
the definition of workplace violence;
a statement that no workplace violence would be tolerated, whether from within the
workforce or from clients and customers;
an engagement in support of any action targeted at creating an environment free from
workplace violence and its direct adverse consequences;
the provision of a fair complaints system that is free from retaliation and that protects
against abusive or frivolous complaints;
information, education, training and any other relevant programmes;
measures to prevent, control and, as appropriate, eliminate workplace violence;
measures relating to intervention and management of violent incidents;
a commitment to effective communication of the policy;

To continue reading