This report identifies the most used technologies to support the practice of international arbitration today, describes features and functionalities that may enhance the arbitral process, and provides commentary and resources about useful procedural practices and potential pitfalls that can be avoided.


In response to COVID-19, the ICC Arbitration and ADR Commission established a Working Group to update the 2017 edition of its report on information technology (IT) in international arbitration, which identifies issues to be considered when using digital solutions and processes in conducting arbitration proceedings.


This report has undergone a complete overhaul and now includes a variety of practical resources, including sample procedural language relating to technology tools and solutions, checklists for virtual hearings and items to consider when choosing an online case management platform, and a template procedural order. The report’s conclusions and recommendations benefitted from survey responses from over 500 international arbitration community members on their experiences with, and opinions of, technology tools and...