Helping service firms to manage quality: a new guide helps smalls service firms meet international standards in quality management, in order to boost their competitiveness.
| Date | 01 October 2006 |
| Author | Price, Antoinette |
| Published date | 01 October 2006 |
| Author | Price, Antoinette |
According to the World Trade Organization, the value of world commercial services trade increased in 2004 by 16% to $2.1 trillion. One way that organizations in developing countries can increase their share in the global market for services is by ensuring competitiveness through the implementation of a quality management system based on ISO 9001:2000, Quality management systems--Requirements.
The International Organization for Standardization (ISO) and ITC have collaborated to develop ISO...
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